Return Policy

Our Commitment to Your Satisfaction

At squezlaxthak, we take immense pride in the quality of our floral arrangements. Every bouquet is crafted with care using the freshest flowers available. We want you to be completely delighted with your purchase, and we stand behind the quality of our work.

Understanding Floral Products

Fresh flowers are perishable natural products. Due to their nature:

• Each flower is unique and may vary slightly from photographs
• Colours may appear different depending on lighting and screen settings
• Seasonal availability may require substitutions of equal or greater value
• Flowers naturally continue to bloom and change after delivery
• Proper care significantly affects the longevity of your arrangement

Our Satisfaction Guarantee

If you are not satisfied with your floral arrangement, please contact us within 24 hours of delivery. We will work with you to resolve the issue. Our guarantee covers:

• Flowers that arrive damaged or wilted
• Arrangements that significantly differ from what was ordered
• Deliveries that arrive substantially late
• Missing items from your order

How to Report an Issue

If you experience any problems with your order, please:

• Contact us within 24 hours of delivery
• Provide your order number and details of the issue
• Include photographs showing the problem
• Keep the original packaging if possible

You can reach us by phone at +44 154 325 5311 or by email at team@squezlaxthak.world.

Resolution Options

Depending on the nature of the issue, we may offer:

• A replacement arrangement delivered at no additional cost
• A partial refund reflecting the issue
• A full refund in cases where we cannot resolve the problem
• Store credit for future purchases

When Refunds May Not Apply

We may be unable to offer refunds or replacements in the following situations:

• Issues reported more than 24 hours after delivery
• Damage caused by improper care after delivery
• Normal wilting that occurs after several days
• Minor variations from product images due to natural differences
• Delivery issues caused by incorrect address information provided
• Recipient unavailable despite multiple delivery attempts

Order Cancellations

You may cancel your order under the following conditions:

• Orders cancelled more than 24 hours before scheduled delivery: Full refund
• Orders cancelled within 24 hours of delivery: Refund minus preparation costs
• Same-day delivery orders cannot be cancelled once preparation has begun
• Custom or event orders may have different cancellation terms

Refund Processing

When a refund is approved:

• Refunds are processed within 5-7 business days
• Funds are returned to the original payment method
• Bank processing times may vary
• You will receive email confirmation when the refund is processed

Contact Us

For any questions about returns or to report an issue with your order, please contact our customer care team:

• Address: 2A Woodhall Lane Farm, Dunstall Lane, Yoxall DE13 8PH
• Phone: +44 154 325 5311
• Email: team@squezlaxthak.world
• Hours: Monday - Friday, 9:00 - 17:30